What is a Webinar and How Can I Put One On?

Web conferencing is a service that allows meetings and events to be shared by users in remote locations.  Referred to as on-line workshops or webinars, these events can be used for:

• Meetings
• Training events
• Lectures
• Sharing information on new products and services
• Promoting your business

This dynamic and engaging platform helps you build an audience that will regard you as an expert in your field, as well as keeping your education and travel budgets down.  With a little bit of planning, you can integrate this tool in to your marketing plan.

Determine your format
There are several available formats for running a successful webinar.  Take a look at this table for tips on how to choose the right one for your presentation:

	Description	Pros	Cons
One Speaker	A single presenter speaks, demonstrates, and answers questions from the audience.	Fewer people to coordinate and train on the webinar tool.	Lone presenter is more likely to become authority at the “front of the room” which may create reluctance to ask questions.
Interview Style	Interviewer asks a set of predetermined questions.	·         More engaging to hear multiple voices. ·         Interviewer asking questions often encourages audience to do the same.	·         More people to train and coordinate. ·         Scheduling run-through and webinar may be more difficult.
Moderated Panel Discussion	Multiple people on the line at the same time, with a moderator facilitating the discussion.	Offers variety of voices and perspectives.	Can be challenging to keep panelists from only talking among themselves.
Interactive	Audience members participate fully via instructor-led exercises and facilitated discussions.	Participants receive deeper understanding of topic because they’re fully engaged in dialogue and exercises.	·         Can only accommodate a small group. ·         Requires experienced teacher/facilitator.

Fill Roles

Once you have determined the style, then you'll need to fill the appropriate support roles for the webinar.  Basic roles are:

• Organizer/facilitator - this will be the person who schedules the session, creates the visuals, invites the attendees, tracks the participants, and follows-up afterwards.  You can take this role on yourself, or delegate it out to your Virtual Administrative Assistant so you can concentrate on being the expert.
• Presenter/subject matter expert - you will generally be filling this role, but you can draw on others in your field for the interview or panel discussion style of webinar.
• Assistant - during the actual webinar, you need to have an assistant that will help it run smoothly.  That person will be answering technical/logistics questions, running the slide show, and gathering other information that the presenter will need.  Again, this is a perfect role for your Virtual Administrative Assistant.

Plan Your Visuals

Webinars are a platform that relies on audio and visual content to get your message across.  Instead of having text heavy slides, use interesting visuals that illustrate your topic.  Have an intro slide that shows log-in information as well as logistic information like how to ask questions.  If your are using one of the multi-presenter formats, have a slide that introduces all parties with pictures if available.  Include a brief overview of the agenda and topics that will be covered.  When you are going to be referencing web sites or tools, try to include live versions or screen shots of those things.  Use interactive exercises like polls and Q&A sessions to keep the audience engaged.  Remember, your audience will probably lose attention if your presentation is longer than 30-60 minutes so build your presentation accordingly.

Pick a Provider

There are many providers (and growing) for putting on webinars.  You can use services such as DimDim.com, Yugma.com, GoToWebinar.com, or any provider that you are comfortable with.  Things to keep in mind when deciding are:

• How many people will be accommodated
• Cost of the service
• Does it have the features you need
• How is the audio portion handled
• Can you record the session for future viewing

Once the provider is set, don't forget to practice at least once with all the presenters and your assistant to make sure you're familiar with the tool.  Don't make the actual webinar the first time you log-on and try it out.  You want to be seen as the professional and expert to your customers.

Schedule & Invite

Now you're ready to schedule the session and invite your attendees.  The most effective days for webinars is Tuesday, Wednesday, and Thursday during the afternoon.  Set yourself a goal for invitees and attendees remembering that most webinars achieve a 30% attendance rate.  Your invitation should be targeted, somewhat personal, and sent at least 3 times to be effective.  Promote your webinar through your website, social media outlets, and blog to reach the widest possible audience.  Have your autoresponder send a thank you email and registration confirmation to each participant that signs up.

Follow-up

Everyone that took the time to participate in your webinar trusted your advice on and was excited by the topic that you chose to speak about, don't let that opportunity pass you by.  Follow-up the webinar with some value added contact that will cement your name and business in the customer's mind.  You can send each participant a copy of your presentation with additional text and exercises, you can give them a free service such as a short consultation, or you can add them to an exclusive newsletter or website access list.  This is a great chore to outsource to your Virtual Administrative Assistant.

The marketplace is quickly changing and customers are always seeking a more personal connection with the businesses they frequent.  Webinars are an excellent way to build your following and your reputation as an expert in your field.  Take the opportunity to differentiate yourself from your competition and dive in to the wonderful world of webinars.

A Virtual Administrative Assistant Can be Your Productivity Partner

Small business owners often find themselves mired in administrative tasks the take them away from their true function as CEO of their company.  You might be spinning your wheels doing day-to-day tasks that need to be done, but don't generate any revenue for your business.  Hiring a good Virtual Administrative Assistant, like Administrative Business Consulting, can help move you from overwhelmed employee to super-productive CEO.

First you will need to determine what your core functions are.  What are the activities that

are billable, actually bring in revenue, or set your business up for growth in the future?  Those are the things you should be concentrating on, and you should be delegating the rest.

Many productivity management techniques recommend a "brain dump" activity. This is meant to be a time where you simply capture all of the items in your head and on your to-do list, either hand-written or typed. Those items can become task lists, calendar appointments, or project folders.  A Virtual Administrative Assistant can help by organizing all of the information you've captured in to their appropriate locations.  Simply email your notes to the VAA, and she does the rest.

Blogs and social media are activities necessary to build your business, but the minutia of putting them together may not be a productive use of your time.  As the CEO, you should focus on the content of those posts.  Your VAA can then be assigned to handle the formatting, editing, tagging, SEO optimization, and final posting.  This same idea can be used for presentations and email campaigns.

Other activities that may be eating up your billable time and that are tasks that can be outsourced include:

• Travel and event planning
• Research for articles or marketing
• Setting calendar appointments for meetings and sales calls
• Anything that can be automated

Part of being a productive CEO is to identify your strengths and delegate the rest.  Fire yourself from jobs someone else can do and promote yourself to jobs only you can do.

 

Creating an Effective Sales Kit

Most small businesses have a website (if you don't, you should!).  That platform is an excellent way for potential customers to find you and get your basic information.  A good sales kit is an effective tool to help educate prospects about your business and will move them from leads to customers.

The main reason to meet with a client in person is to understand their needs and how your business can fill those needs.  The first (and most important) item in your sales kit is your active listening skills.  Think of the meeting not as a sales call, but as a fact finding expedition.  The client will usually tell you what services will help them the most.  Ask questions and keep track of the answers.  If you're paying attention and taking notes, you can easily present them with solutions based on what they've told you.

Since this packet will be the face of your business that you leave with the prospect, don't skimp on the materials.  Have folders, letterhead, or any other static pieces professionally printed.  You can print any pricing sheets (or items that may change frequently) on letterhead using a laser printer.  A sales kit is also a good place to put promotional marketing materials such as pads, pens, and calendars with your company's logo and contact information.

The first page a prospect needs to see in the packet should highlight your business's unique story and how you are different than the other companies delivering your service.  Use this as an opportunity to set yourself apart from your competition.  Make your organization stand out as the obvious and reliable choice.

Other items to have in the kit are:

• Current sales literature (brochures, sale flyers, business cards, etc.)
• List of frequently asked questions
• Diagrams or exercises to demonstrate your services to the prospect
• Testimonials from or list of past satisfied clients
• Press releases
• CD Roms or DVDs highlighted your services
• Proposal

You can put these together yourself, or you can have a Virtual Administrative Assistant service such as Administrative Business Consulting get these items ready for your meetings.  A good way to think of your sales kit is as a hard copy of your web site information.  It's something you can leave with the prospect so that it can be referred back to at their convenience.  

Joining Up to Grow Your Business

As professionals, we get asked frequently to come to meetings or sit on boards of business and civic groups in our community.  We obviously don't have time to be part of all of them, so it's important to sort out what kind of group it is, how it fits in with your business or philosophy, and how it can help you grow your presence in the area.  There are generally six different kinds of business organizations that can help you grow your organization through networking.

Casual Contact Networks
These are business groups that usually have large membership bases, with no restrictions on how many people from each profession can join.  They often meet monthly at large luncheons where guest speakers discuss things like current business issues, upcoming legislative sessions, community affairs, or other local interest topics.  Evening social mixers are usually a part of belonging to a casual contact network.  An example of this sort of organization is the Chamber of Commerce.

Belonging to the Chamber of Commerce does give you an opportunity to meet a large number of contacts from your area at one time.  You can spread the word fairly quickly by attending their events.  However, that means that you may often be face-to-face with your competitors when networking at Chamber events.  Also, fees for joining are based on the number of employees in your organization, so make sure you've calculated the costs up front.

Strong Contact Networks
This sort of group generally meets once a week and restricts membership to one person from a given profession.  The meetings are very structured for the main purpose of passing referrals between members.  A great example of a strong contact network is Business Network International (BNI).

BNI meetings open with a free networking session, then go on to short presentations by all the members.  Then the focus turns to referrals that have been given out during the past week.  I personally belong to a local BNI chapter, and I cannot say enough good things about my experience there.  Joining BNI requires a solid weekly attendance commitment, as well as a requirement to speak at each meeting and share referrals.

Community Service Groups
Community service groups serve the dual purpose of letting you give back to your community while making business connections and getting great PR.  The primary purpose of these organizations is to serve the community, but working on service projects exposes you and your business to other professionals interested in the same issues.  You get the chance to start building long-term friendships that become the solid backbone of word-of-mouth businesses.

Examples of community service organizations are The Boys & Girls Club, Rotary Club, Habitat for Humanity, and the Lions Club.  Think about what personal concerns or causes you're interested in, and find a club that fits that philosophy.  Be aware that joining a community service group will often have volunteering requirements, so take that in to consideration.

Professional Growth Groups
Groups of people often gather based on a training or growth need they have.  Professional growth and development groups might focus on a specific are or on leadership as a whole.  They offer a great forum to show other professionals the skills you have and the skills you are willing to work on.

I belong to Toastmasters, and it has made a huge difference for me professionally.  I have learned the speaking and leadership skills needed to step out of my comfort zone and be a business owner.  It has also provided me many opportunities to network to members within my club as well as members from all over the state.  Toastmasters is a self-paced program, but you are expected to participate in meetings as often as possible.

Professional Associations
Professional organizations, or "knowledge networks", have existed as long as there have been professions.  The primary purpose of these organizations is for people in a certain industry to get together and exchange information or ideas from that field.  If your goal is to use this type of group for networking, look for ones that contain your potential clients or target markets.  Ask your best customers what groups they belong to as a starting point for your research.

Some examples of this type of group are:  Certified Life Underwriters, American Bar Association, and National Speakers Association.

Women's Business Organizations
Obviously, these groups are not going to be for all business professionals.  Women's business groups can be both casual or strong contact networks, but they are focused on networking first and foremost.  They often offer a non-threatening forum for woman who are new to business and networking.  Check for organizations based in your local area such as Women Entrepreneurs of Alaska, to get the most from your membership.

In your time-strapped week you may not feel that you have time to participate in any of these associations.  But if you're serious about building a word-of-mouth business, there is no quick fix.  Consciously consider all of the options and what will be the best fit for your business mission and your personality.  Check with your peers and mentors to see what groups they belong to, and visit a meeting.  Get out there and join up to grow your business.

Ending the Scourge of Unproductive Meetings

We've all been there: you've just sat through a 3 hour meeting that never seemed to get to a point and leads to no actions or decisions.  It basically wasted everyone's time and didn't accomplish anything useful.  But what about those rare occasions when we're party to an effective meeting?  It's a night and day difference.  We leave energized and fired up, as well as having a sense of direction and accomplishment.  There are a few easy things that you can do as a facilitator that can turn your meeting from the first kind to the good kind.

Good meetings do not just happen because the key players all get together in one place.  They have to be structured to be successful.  During meeting planning, preparation, execution, and follow-up, think about these criteria:

• The meeting should meet an objective
• The meeting should take up a minimum about of time
• The meeting should leave the participants feeling that a sensible process has been used

Be very clear about the objective and have a good idea about what a good outcome would look like before holding the meeting.  Use this sentence as a starting point:

"At the close of the meeting, I want the group to..."

The last part is your objective.  Also really think about who should be in attendance at the meeting.  Identify your key people and eliminate people who don't have a part to play in this particular project.

Everyone's time is very valuable and limited these days.  A productive meeting is one that is streamlined as much as possible.  Have an agenda with clear start and stop times that drive the meeting activities toward your objectives.  Ask all participants to come prepared to discuss their portions of the meeting or with any questions they have about others.

If your participants don't feel that any thought has been put in to a meeting, they are far less likely to be engaged.  This will stall the whole thing and leave people feeling that it was a waste of time.  Show the group that there has been a sensible process utilized by sending them the agenda BEFORE the actual meeting date.  Ask for their feedback on the times and the topics, you might be surprised about what they really want to talk about and accomplish.

During the meeting, there are some things the facilitator needs to handle to ensure that everything keeps moving smoothly.  Make sure no one person is dominating the conversation.  If that happens, make a point of asking others for their input.  At the end of each agenda item, summarize the discussion and ask for confirmation from other participants.  Make note of other items that are off topic but that need further discussion.  Watch the participants' body language for clues on when to take a break.  If you don't take those clues, you will lose their attention and the momentum of your meeting.  Keep the group on topic and make a list of tasks generated with the names of who is assigned to them.  When closing the meeting, summarize the next steps and let the participants know that you will be sending out a written summary.

The written summary is a critical follow-up piece to a successful meeting.  Collect any notes that were taken, and use the agenda as your guide for writing the summary.  The summary should include what was discussed, things that will be discussed at the next meeting, action items, and assignments.  This will also be the road map for your next meeting on the same topic.  You will be able to go directly to the action items and hold the assignees accountable.

Sometimes meetings are not in person affairs, but web based collaborations.  All of the same rules listed above apply, as well as a couple of extra considerations.

• Multi-tasking is a no-no during a web conference - Your attention should be on the meeting just like it would be at an in person session.  Don't take phone calls, check emails, or social media.  If participants are not paying attention the meeting will take longer and be less productive.
• Remind all participants to choose a quite location for the meeting - Sitting through a web meeting at a noisy cafe is a bad idea.  You'll miss important information and others will be able to see (and possibly hear) everything that is being discussed.  Ask participants to use their offices or some other quiet location for logging in and taking part.  You, as the facilitator, should also observe this rule.
• Get to know your platform beforehand - The day of your meeting should not be the first time you log on to the system and try to navigate the tools.  This is a time waster and lowers the confidence your participants have in the meeting.  A few days before, run a test meeting with all of your facilitators.  Figure out any glitches and how to solve those during the test meeting.
• Clearly define the roles of the facilitators - Often during an electronic meeting, there are multiple facilitators: someone presenting, someone running the question board, someone driving the screen, someone taking notes, etc.  Have the responsibilities of the different facilitators clearly defined during your test meeting.  This will give a more professional appearance to the meeting.

Meetings can be tedious and pointless, but they don't have to be.  With a little forethought and attention, they can be a useful time for your business or organization.

Tips for Public Speaking

When asked what their biggest fear is, a majority will say that they are more scared of public speaking than they are of dying.  That means that at a funeral, they'd rather be in the coffin than delivering the eulogy.  I used to be in that same boat, but after four years as a member of the Untwisted Tongues Toastmasters club, I've learned to embrace the opportunity to speak in public.

Most people would define public speaking fairly narrowly as giving a presentation or speech in front of colleagues or other large group of people.  But public speaking comes in to play whenever we have an interaction with another person.  It includes situations like answering a question during a weekly staff meeting, talking to a potential client about your business, or meeting a new person during a social gathering.  Toastmasters International has compiled a list of helpful tips to control nervousness and give more effective presentations.

Know Your Material
Having an in depth grasp of your material adds to your confidence level when speaking.  This will help you get back on track if you lose your place during the speech and will add a level of authority with your audience.  A comfort with the material will also allow you to use a conversational tone while interjecting personal stories and humor.

Practice. Practice. Practice.
Rehearse your speech out loud, using any visual aids and equipment that will be part of the presentation.  Practice with a timer and revise as necessary to fit in to your time allotted. 

Visualize Yourself Giving the Speech
While you are practicing the mechanics of your speech, visualize yourself delivering it in a successful way.  Imagine yourself using a clear, confident voice and the audience responding in a positive manner.  This will put your thoughts in a comforting place and will boost your confidence.

Know the Audience
Make sure you know who will be making up your audience.  Depending on your topic, you may need to alter your message or technical information to fit the people in attendance.  Knowing who you'll be speaking to will also go a long way towards building your confidence.

Know the Room
If you are speaking in an unfamiliar place, give yourself time to look at the room and its set-up.  Try to arrive early so that you know where you will be standing in relation to the audience and how your visual aids will be seen.  Also test any equipment you will be using during the rehearsal time.

Realize That People Want you to Succeed
Like I previously said, most people are afraid to speak in public and therefore understand all too well how nervous you are.  They want you to succeed at giving a great presentation.  The audience knows how you feel and are already on your side.

Don't Apologize During the Presentation
Most of the mistakes and stumbles that you perceive as glaring during the presentation usually are not even noticed by the audience.  If you make a mistake during the speech, just move on without mentioning it.  Often they audience won't even notice that anything was wrong unless you draw attention to it.

Use Your Visual Aids Effectively
Make sure the visual aids are not taking away from your spoken message.  Slides should be concise and easy to follow.  If you need help creating an effective presentation, you can hire a service such as Administrative Business Consulting to build the show.  Remenber, don't turn your back to the audience and read from the slides or flip chart.